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"Thank you for the detailed information. 

I am pleased to tell you that- so far- I have no reason to doubt you dedication and professionalism and that you have demonstrated through good communication that you are a serious and dependable supplier. We hope to do more business with you in the future and I trust that you find us professional as well. This can be a good start for a long time relationship, especially the North American market is really getting stronger.

Lastly, I welcome your feedback at anytime and I think being up front and honest on both sides is the best way to overcome problems. So please be forthcoming with me as you need to. We will be very forthcoming and honest with you.

Best Regards,
Alex, P.E. 

“I hope that you are all doing well.

I want to thank you for taking care of our orders. Every order that we have sent you has turned out to be perfect.

We have many relationships with fabricators in Xiamen and Doyen is the only one that has a perfect track record with us. This means a lot to our over all success.

Thank you again. I promise to send more orders your way.

Vice President of Sales”

“I wonder how Doyen LLC supports their polished sink cutouts in kitchen and bar tops. We sometimes add rods between cutout and front edge of granite top to add support, but does this make the granite weaker?

We have had breakage on some projects where the granite breaks at the sink cutout during transport. We are trying to find a solution to minimize this breakage and suppliers who will provide extra support. 

What does Doyen LLC do to support this cutout when packaging and crating?

Thanks for your help,
Vice president”